Salon Policies

These guidelines help us maintain a smooth and enjoyable experience for every client. Please take a moment to review our policies before your appointment. If you have any questions, our team is always happy to help.

Booking & Appointments

1. Booking Your Service

Appointments can be made online, by phone, or in person. For certain services (such as bridal makeup or multi-service packages), a deposit may be required to secure your time slot.

2. Confirmation Messages

You will receive both a confirmation and a reminder message before your appointment. Please double-check the date and time to avoid any misunderstanding.

3. Arriving on Time

We recommend arriving a few minutes early.

If you are running late, we will try our best to accommodate you. However:

This ensures fairness to all clients booked after you.

Cancellations & No-Shows

1. Cancelling or Rescheduling

We kindly ask for at least 12 hours’ notice when rescheduling or cancelling an appointment. This allows us to offer the spot to another client on our waiting list.

2. Last-Minute Cancellations

Cancellations made within 12 hours may require a rebooking fee or deposit for future appointments.

3. No-Shows

Clients who miss an appointment without notifying us may be required to pay a fee or place a deposit before booking again. Frequent no-shows may result in restricted booking access.

Deposits & Payments

1. Deposit Requirements

Some services require a deposit, including:

Deposits are non-refundable but may be transferred once if proper notice is given.

2. Accepted Payment Methods

We accept:

Children & Guests

1. Children

Children are welcome, but for safety reasons, they must remain seated with a supervising adult at all times. The salon contains hot tools, sharp tools, chemicals, and busy workspaces.

2. Extra Guests

Please limit additional guests unless they are also receiving a service. This allows our team to maintain a calm and focused environment.

Hygiene, Safety & Skin Sensitivities

1. Clean & Safe Standards

We follow professional sanitation practices including:

Your safety and comfort are our priority.

2. Allergies & Reactions

If you have known allergies, skin sensitivities, or medical conditions, please inform us before your service.

We encourage patch testing for:

We are not responsible for reactions that occur when a client declines a patch test.

3. Laser Hair Removal Policies

Clients receiving laser services must:

Missed or unprepared appointments may incur a fee.

Refunds & Satisfaction

1. Service Satisfaction

If you have concerns about your service, please contact us within 48 hours. We will assess the concern and offer a reasonable solution. Corrections are offered at the discretion of management.

2. Refunds

Because our services require time and labour, refunds are not provided once a service is completed.

Retail products may be exchanged if unopened and returned within 7 days.

Photography, Privacy & Social Media

1. Before & After Photos

We may request permission to take photos of your results for our portfolio or social media. You may decline without any impact on your service.

2. Privacy

Your personal information, contact details, and booking history are confidential and never shared.

Right to Refuse Service

1. Health, Safety, and Conduct

Our team reserves the right to refuse service in cases involving:

This policy protects both clients and staff.

Policy Updates

Policies may be updated periodically to reflect changes in operations, safety standards, or government guidelines. The most recent version will always appear on this page.

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